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ASC Service Standards

"To provide the Best After Sales Care in the R/C business by supporting all UK customers"


Our Goals

  • To provide our customers with technical and product assistance to answer questions and resolve any problems, effectively and with minimal disruption to enjoyment



Our Service standards

  • All calls logged for Technical Assistance will be returned within a four-hour timescale. In busy periods you will be notified of a delay on the call in.
  • All emails received in normal working hours for Technical Assistance will be acknowledged within a four-hour timescale.
  • All messages left on the ASC voicemail facility within normal working hours will be responded to within a four-hour timescale
  • All goodwill gestures from ASC that are in stock from order placement should be received within five working days
  • All items received from customers that have an authorisation number will be goods in to Mirage on the day of arrival
  • All initial inspections will take place within 24 hours of the item arriving where a proof of purchase has been supplied
  • An inspection update will take place within 24 hours after the initial inspection detailing the outcome to our investigation.
  • All customer repairs are subject to a ten day turn around although we endeavor to deliver back your replacement or repair as quickly as possible ahead of that
  • All complaints about product or service will be acknowledged either by email, letter or verbal form within a four-hour timescale
  • All complaints will be taken very seriously and an outcome to the complaint will be issued by email, letter or verbally within a 48-hour timescale